REFUND AND CANCELLATION POLICY
Last updated: November 13, 2026

1. CANCELLATION
You can cancel your PRO subscription at any time from "Your account" › "Invoices and subscription". There is no minimum term. You keep PRO until the end of the period already paid and then your account moves to the Free plan without losing anything.

2. 14-DAY GUARANTEE
If PRO is not for you, we refund your first payment (monthly or yearly) in full if you request it within 14 calendar days of purchase.

3. RENEWALS
Renewals are non-refundable, unless you request it within 7 days of a yearly renewal you forgot to cancel and you have not used PRO features since.

4. RIGHT OF WITHDRAWAL
This policy respects the right of withdrawal under article 47 of Colombian Law 1480 of 2011 (Consumer Statute) for distance sales, which you may exercise within five (5) business days of the purchase, as well as equivalent rights in the country where you live.

5. HOW TO REQUEST IT
Write to [CONTACT EMAIL] from your account email stating the payment date. Lemon Squeezy processes the refund to the same payment method, usually within 5 to 10 business days depending on your bank.

6. EXCLUSIONS
No refund applies when the account has been closed for breaching the Terms or the Acceptable Use Policy.